When caring for a client
we care together
For IT companies
The internet is down." You and we both hear this sentence. And until we call each other, neither of us knows whether the problem lies with our line, their switch or the firewall configuration. The client waits in the meantime and blames both sides.
We offer a simple solution: agree in advance who sees what and who informs whom when.
What we do for shared clients
- Line status when you need it. You will receive a written response detailing the line's status, whether it has flapped, when last, and if the issue lies with us. Not just "the line is fine, goodbye".
- Planned work in advance. You know about the outage before your client calls you.
- Handover protocol upon installation. VLAN, IP range, where our responsibility ends and yours begins, in writing, not from the memory of whichever technician happened to be there.
- A ticket from a professional is forwarded directly. When you write to us, we skip the first round of questions like "have you tried restarting the router".
What we expect from you
One thing: before opening a ticket, check your page. If we know the LAN is verified, we go straight to the line. This speeds things up for both sides.
For clients where you handle IT, we manage the line. No contract, no commission, no exclusivity.
Where to meet
Own optical network in Prague 1 and the area surrounding the city centre.
Contact us via the form below or directly at 775 654 499
Do you provide IT services to companies in Prague 1? Contact us.
Non-binding - tell us where we meet your clients and we will agree on how things work.